Contact

New service being offered by Derry's council to tackle the build-up of household waste

Local authority hopes the system will stop fly-tipping

New regulations for waste collection in Laois

The new service will aim to dispose of excess rubbish and waste.

A new COVID-19 Waste Support Service and Helpline has been set up by Derry City and Strabane District Council.

The new system will be operational from Monday next, April 6, to assist in dealing with increasing requests from the public regarding excess refuse that has been accumulated as a result of the current emergency situation.

Karen Phillips, Director for Environment and Regeneration with Derry City and Strabane District Council, told councillors yesterday that the new service would include a dedicated helpline that would be manned, Monday to Friday from 9am to 5pm, with a team of staff to process and categorise all calls.

The calls would be fed into a central system, that in turn will co-ordinate each request for collection by district ward, with each area being served on specific allocated days of the week.

It was outlined to members that only excess residual, green and garden waste would be collected, with no provision being made for bulky waste collections, which unfortunately cannot be collected during this emergency situation.

Collections would be carried out by area and on specific days of the week and only directly from domestic premises that have made pre-arranged collections with Council, with no kerbside waste being permitted.

It was reiterated to members that this service is an emergency response to assist in resolving the increased pressure on waste services and the public will be strongly advised that they must continue to fully utilise the existing refuse collection services that continue to operate as normal.

The council said they will continue to put a strong emphasis on the recycling message, re-enforcing the need for the public to continue to maximise the use of their blue and brown bins.

It is hoped that this additional service will assist in providing support to vulnerable members of the community and those with specific issues with medical or additional residual waste, such as larger families and will prevent fly-tipping. 

She reassured members that refuse collection staff providing this service would be adhering to strict social distancing guidelines and health and safety measures. She said checks to identify members of the public who are self-isolating would be done by staff prior to the collection being arranged.

Members were informed that messaging and advice on double bagging also be communicated to those availing of the service, adding that the council would review the service on a daily basis and had the capacity to put additional resources in place according to demand.

It was also outlined to members that the new service, while being operational from next week, would take a number of days to roll out and the public would be encouraged to be patient and co-operate with council during this process.

 

If you have a story or want to send a photo or video to us please contact the Derry Now editorial team on 028 7129 6600 for Derry City stories Or 028 7774 3970 for County Derry stories. Or you can email editor@derrynews.net or editor@derrypost.com at any time.


Read more from Derry Now.

More News

Buy the e-paper of the Derry News and the County Derry Post here for instant access to Derry's premier news titles.

Keep up with the latest news from Derry with our daily newsletter featuring the most important stories of the day delivered to your inbox every evening at 5pm.