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06 Sept 2025
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06 Sept 2025
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Police are urging victims of non-emergency crime in Northern Ireland to use the online reporting service.
PSNI statistics show that last year 27,204 reports were made online, while 499,642 were made using the 101 phone number.
Assistant Chief Constable Ryan Henderson said online reporting avoids the need to be stuck in a phone queue.
He said: “We want to make sure people can contact us when they need us, and that we are here to help and respond to them as soon as possible, no matter where they are.
“Online reporting means there’s no waiting in a 101 queue and people get an incident reference number straightaway.
“It’s a simple, quick and easy process, and we’re hoping for more people online reporting will be the option they use rather than dial 101.
“When making a report online via the Police Service of Northern Ireland website using a mobile phone, tablet, laptop or computer, a person is taken through a series of steps.
“Initially, they’re asked to determine if it’s an emergency. We don’t want people to report emergencies online. They should call 999 in the normal way, and police officers will respond.”
Mr Henderson added: “You will be guided through a step-by-step prompt for the type of incident you wish to report.
“For example, you can report a damage-only road traffic collision online and get an incident reference number immediately.”
Online reports are considered in live time, in the same way as a 101 call.
The reports are received by a call handler from a contact management centre.
Today we are launching our campaign to encourage people to make non-emergency reports online.
Read more at https://t.co/lHhvPO2z5k pic.twitter.com/9khOvp55T4
— Police Service NI (@PoliceServiceNI) January 9, 2024
The reporting person is then updated with details including their incident number, and advised if police are attending, or if the report can be dealt with and resolved by phone, and any relevant support information or advice.
If police are attending, the person will be given information including details of the attending officer, and any other key information such as crime prevention advice or victim support.
– An online report can be made at https://www.psni.police.uk/report
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