Major milestone for 'Care Opinion' in Derry's Western Trust

As the Western Health and Social Care Trust (Western Trust) approaches five years since Care Opinion was first introduced to Northern Ireland in August 2020, the Trust is proud to mark this new milestone and reflects back on the journey so far.

Vi Gray former Care Opinion facilitator in the Western Trust said: “Feedback from the public using our services is very important. Care Opinion provides a platform for the public to share their experiences on what was good, what could be improved and how we made them feel.

“This helps us identify good practice which in turns boots staff and team moral, knowing they have made a difference.

“We all share responsibility to acknowledge and  be open and honest when things don’t go right when not so positive feedback comes through and to look at what could  be done differently.  It is fantastic to see how staff have progressed over the years as they embed the platform into services.”

Michelle Scott, Patient Client Experience Lead for the Trust said: “Over the last two years in my role, I have been privileged to work with amazing staff delivering lifesaving and life changing services to the people within the Western Trust.

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“We have been given a great opportunity to listen and engage with service users implementing over 70 changes to date which we have been able to share this work with the authors and readers on the platform. Care Opinion is a great platform that we can use for service user involvement work with more and more applications of the system being discovered.

“We look forward to the five years celebrations of Care Opinion in Northern Ireland this August with our regional facilitators and PHA.”