Derry receptionist scoops Receptionist Of The Year

Robyn McGarrigle, receptionist at Derry's Bishop's Gate Hotel, has just been crowned Receptionist of the Year at last night's NI Hotels Federation Receptionist Of The Year Competition.

The awards were held in Derry's Waterfoot Hotel as Robyn went up against six other finalists from across Northern Ireland.

Congratulating Robyn on her win, Bishop's Gate wrote: "Congratulations to our wonderful team member Robyn who was named winner at last night's Northern Ireland Hotels Federation Receptionist Of The Year Competition. An amazing achievement!"

The awards are part of a series of Key Awards designed to reward and recognise the skills of those working within the hospitality industry.

Discussing the awards Northern Ireland Hotels Federation (NIHF) President, Eddie McKeever, said: “The Federation is thrilled to be able to relaunch the competition which is another milestone as we return to more normal times.  

"The receptionist is an integral part of the operational team with an ambassadorial role within the hotel and often the first and only point of contact for guests.”

Mr McKeever added: “Receptionists by nature are often very adaptable and engaging individuals. They are sociable, welcoming and helpful.

"The NIHF is keen to showcase the importance of this department and the difference it can make to a guest’s overall experience. People matter in hospitality, and they matter to the Federation.  

"I believe that by focusing on exceptional staff, the vital roles they perform and the contribution that they make, we can demonstrate the range of opportunities that exist within the sector for meaningful careers”.

The NIHF Receptionist Awards 2023, in recognition of the breadth of the role, had three categories: Receptionist of the Year, Most Promising Receptionist and Reception Team of the Year.

The award process had three different phases, an assessment day in the Clayton Hotel, a series of in-person interviews and a ‘mystery shopper’ visit.