10 Aug 2022

Derry Click Energy customers advised to ‘shop around’ following price hike of almost 10%

The Consumer Council has urged people to ‘shop around’ for energy providers as it emerged that 27,000 customers of Click Energy in Derry and throughout the north have been hit by an almost 10% price hike. A Click Energy customer in Derry, who wished to remain anonymous, contacted the Derry News and said he was shocked by the price hike which he said was the second within eight months. He said: “I received an email from Click Energy saying they’re increasing their electric by over 9 percent for the second time since October. “They have done this so their unit price from the July 12 will be a shocking price of 16.99p per unit.” The Consumer Council said that this is ‘unwelcome news’ and have urged energy consumers to ‘shop around’ following the Click Energy price increase. Approximately 27,000 Click Energy customers across Northern Ireland will be affected by the 9.68% electricity price increase. The price hike, which comes into effect on July 12, will see a typical customer’s household electricity bill rise £48 per year from £496 to £544. Richard Williams, Head of Energy of The Consumer Council, said; “This 9.68% increase from Click Energy is disappointing news for their customers. “Although consumers may not be thinking about their energy bills during the recent good weather, this may be a good opportunity to shop around for a better deal. “Switching supplier could result in savings of up to £118 per year for the average Northern Ireland household. We have a free energy price comparison tool on our website (, or consumers can call us on free phone 0800 121 6022 for advice. Consumers should also factor in any additional incentives offered by suppliers.” However, Click Energy has strongly defended what it says is ‘only the second price increase in the company’s history’ saying it is offering ‘additional discount benefits for its many valued customers’. A spokesperson for Click Energy stated: “We’ve been trying to protect our customers from rising prices and this is only the second price increase in our history as a company. Due to ongoing rises in the wholesale price of electricity, an increase of 9.85% effective from 12th July 2018 is unfortunately unavoidable at this time. “We remain committed to delivering an extremely competitive service at a time when other utility companies have also been announcing increases in their tariffs. Additional benefits such as Clickbacks offer substantial discounts from major high-street brands and supermarkets for Click Energy customers.” For further information on switching, The Consumer Council have produced a ‘Switch On: Electricity and Natural Gas’ guide, available for free from or by calling 0800 121 6022.

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